JGS4x4 Coronavirus Covid-19 Service Updates

JGS4x4 Land Rover Parts

Firstly we hope you are all well and coping the best you can under the current public health situation regarding the Coronavirus Covid-19 pandemic, it certainly is a very worrying situation worldwide for everybody.

Here at JGS4x4 our priority is the health and welfare of our staff and their families. We are doing everything possible to keep ourselves and the JGS4x4 team fit, well and healthy. This includes strict sanitisation and regular cleaning throughout the day, we are admittedly going over the top but we feel it is much better to be over-cautious.

We have closed the trade counter and postponed any workshop jobs to minimise the contact that we have with anybody.

The mail-order business is still running at full capacity, this is what JGS4x4 excels at. Our warehouse is still fully stocked and we are getting daily deliveries from suppliers and collections from couriers. The best way to order any parts that you need is through our website www.jgs4x4.co.uk and if you need to ask us a question you can email us at sales@jgs4x4.co.uk

We have more staff answering the phones to take orders on 01536 647577, please have any part numbers that you need to order handy when ringing your order through.

Dont forget any orders over £60 are postage FREE for the majority of the UK

Staff Health

We are pleased to say that none of our staff or team members or families have Coronavirus and like everybody else we are doing our best to prevent contracting or spreading the disease the best that we can.

Stock Deliveries

At the moment all of our main suppliers still have plenty of stock of most products, we did start to see a few items that are sourced from China go out of stock in early March and are likely to remain unavailable for some months. We do foresee that more and more items will become unavailable over the next few weeks and months. This is due to manufacturing, supply chain and delivery issues as the pandemic affects every aspect of our lives, businesses and society as we know it!  It is hard to predict which items and types of products this will be, where possible JGS4x4 have increased our stock holding of popular and essential products. However, we will run out of stock of some products and may have to source products from different suppliers.

Courier Deliveries

JGS4x4 use Royal Mail, DPD and Parcelforce for our mail order deliveries. Parcels are still being collected from us daily and delivered to our customers. There is an enormous strain on the delivery companies and drivers resulting in some delays to some customers. Timed delivery guarantees have been suspended, so this means that if we send your parcel by Next day delivery, it is likely that it will arrive the next day but it is not guaranteed.

Next day delivery services will still take priority over standard and economy services but we cannot categorically assure you that your order will arrive the next day and as such we will not be able to refund you for any delivery charges if the parcel does not arrive within the expected time frame. This applies to all deliveries from all couriers and Royal Mail postal deliveries.

Signed Deliveries

Tracked deliveries will still be tracked but the delivering couriers or postal services will NOT ask you to sign their scanners, they will keep their distance and ask for your name and record the delivery at your address.

Product Prices

It has come as a great shock to us that a few of our suppliers have increased the prices quite considerably on just a handful of popular parts and items. Where possible JGS4x4 are looking at re-sourcing these products from different suppliers but where we cannot, we have no option but to either stop stocking these products or increase our selling prices accordingly, at the moment there are only a handful of products affected and it is not a great concern for the time being. At this time we are unsure why our suppliers have imposed these price increases, it could be that they have legitimately seen prices increases themselves through the supply chain, they might be responding to supply and demand or they might be being greedy

Updates

We will keep our customers updated of any changes regularly through the JGS4x4 Blog

Best regards and wishes from the JGS4x4 team.

27/03/2020 – Update

We are still operating but strictly mail order only.

We have a very small family team working in the warehouse picking and packing orders.

All couriers collecting daily although delivery times are no longer guaranteed. Next day deliveries will take priority but are not guaranteed to be delivered next day.

Customer support is still active between 8am and 5pm via email or live chat on the website.

Stock levels are good, so if we are showing stock on our website, we have it in stock and will be able to ship your order.

If you are a key worker and you require essential parts, please let us know and we will do everything possible to help you.

Stay safe and look after yourself and family.

25/03/2020 – Update

The latest Government advice is that online businesses like JGS4x4 can continue to operate and are encouraged to stay open. However all couriers including DPD, parcelforce and Royal Mail are under extreme pressure with the increase in parcel deliveries, please be patient and kind to delivery drivers. You will not be asked or expected to sign for deliveries, please give delivery drivers space and do not approach them.

We are still operating but strictly mail order only. Our trade counter, shop and workshop remain closed. Please respect this for the health and safety of the JGS4x4 team and please do not come to us to try and buy anything or collect anything, we have to be very strict.

We have a smaller team working in the warehouse and we are still having daily courier collections although delivery times are no longer guaranteed. Next day deliveries will take priority but are not guaranteed to be delivered next day.

Customer support is still active between 8am and 5pm via email or live chat on the website.

Stock levels are still good, so if we are showing stock on our website, we have it in stock and will be able to ship your order.

If you are a key worker and you require essential parts, please let us know and we will do everything possible to help you.

Stay safe and look after yourself and family.

 

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JGS 4x4 Limited, North Lodge, 60 Orlingbury Rd, Isham, Kettering NN14 1HW
Telephone: 01536 647 577 Email: sales@jgs4x4.co.uk
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